Terms of Service

Ubiqo is an operations platform (SaaS) that lets companies manage their physical assets: inventory, locations, movements, shipments and containers, operational orders, documents and photos, QR labels, and a per-asset timeline. It is built for businesses, in particular importers and distributors across Latin America, and it runs on the web (app.ubiqo.app), through our API (api.ubiqo.app), and through the Ubiqo mobile app for iOS and Android.

These Terms of Service (the "Terms") govern your use of the ubiqo.app site, the web application, the API, and the mobile app (together, the "Service"). In this document, "Ubiqo", "we", or "our" refers to the operator of the Service. Ubiqo is an early-stage product and does not yet have an incorporated legal entity. We are not hiding that fact, and we would rather you keep it in mind when deciding how to use the Service.

These Terms bind both the individual using the Service ("you") and the organization on whose behalf you act (the "Organization"). If you create an account, accept an invitation, or use the Service on behalf of a company, you represent that you have authority to bind that company to these Terms. In that case, "you" also includes the Organization.

By creating an account, accepting an invitation, or otherwise using the Service, you accept these Terms. If you do not agree with them, please do not use the Service.

You need an account to use the Service. When you create one, you agree to provide accurate and current information, in particular your name and a valid email address you can access.

Credentials and security

You are responsible for keeping your credentials confidential and for all activity that happens under your account. Please use a strong password and do not share it. If you suspect unauthorized access, write to us right away at victorjmanrique@gmail.com so we can help.

Organization accounts

The Service is multi-tenant and organized by Organizations. Operational content belongs to the Organization, not to the individual account. Please note:

• Organization administrators can invite and remove members, assign roles, and determine what each member can see or do.
• Administrators can access operational content uploaded by any member of their Organization.
• Every action that modifies data is recorded in an append-only timeline, visible to members of the Organization, showing which user performed it and when.
• If you leave the Organization or your access is revoked, the operational content stays with the Organization.

Minimum age

The Service is a business tool. You represent that you are at least 18 years old. We do not allow use of the Service by minors.

We use "Operational Content" to mean everything you or your Organization upload or generate in the Service: assets, inventory quantities, locations, movements, shipments, orders, business contacts, photos, documents, custom fields, and related notes.

Your Operational Content is yours. Neither Ubiqo nor anyone else acquires ownership of it just because you upload it to the Service. Your Organization keeps every right it had before.

Limited license to Ubiqo

To provide the Service we need technical permission to process that content. You therefore grant us a worldwide, non-exclusive, royalty-free, limited license to host, store, copy, transmit, display, and process the Operational Content for the sole purpose of operating, maintaining, backing up, and improving the Service for you and your Organization, and of complying with applicable law. This license ends when the content is deleted from the Service, except for backup copies that are overwritten on normal cycles.

To be explicit: we do not sell personal data, we do not show advertising, and we do not use our customers' content to train artificial intelligence models.

Responsibility for what is uploaded

Your Organization is responsible for the Operational Content it uploads and for holding the rights and authorizations needed to do so. This includes, among others:

• Photos and documents that your Organization has sufficient rights to use.
• Third-party data, such as business contacts, suppliers, or customers, whose upload and processing must have an appropriate legal basis under the data protection laws applicable in your country.
• Information that does not infringe intellectual property rights, confidentiality obligations, or applicable law.

For Operational Content, your Organization decides what is uploaded, for what purpose, and who has access. In data protection terms, the Organization therefore acts as the data controller ("responsable") and Ubiqo as the processor ("encargado") that handles that information on the Organization's behalf and under its instructions. For account data, Ubiqo acts as the controller. The details are in the Privacy Policy.

The Service, including its software, code, design, interface, documentation, the "Ubiqo" brand, the logo, and the ubiqo.app site, belongs to us and is protected by applicable intellectual property laws. These Terms do not transfer ownership of any of it to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your Organization's internal purposes.

Except where applicable law allows it on a mandatory basis, you may not copy, modify, decompile, reverse engineer, or attempt to derive the source code of the Service, remove proprietary notices, or use our brand or logo without written permission.

Comments and suggestions you send us are governed by section 15 (Feedback).

We ask you to use the Service responsibly. In particular, you agree not to do any of the following:

• Use the Service for unlawful or fraudulent purposes, or for activities that violate applicable law.
• Upload, transmit, or distribute malware, viruses, or any code intended to damage or disrupt the Service or third-party systems.
• Attempt to gain unauthorized access to the Service, to other users' accounts, to our infrastructure, or to any related system, including attempts to bypass authentication controls or the isolation between organizations.
• Access, alter, extract, or interfere with another Organization's data.
• Place an abusive or disproportionate load on the Service or the API, including automated scraping, unauthorized load testing, and request patterns that degrade performance for other users.
• Resell, lease, sublicense, or otherwise provide the Service to third parties without our prior written permission.
• Use the Service to store or transmit content that infringes third-party rights or that your Organization has no right to process.

If we detect use that puts the Service, your data, or other organizations' data at risk, we may take reasonable and proportionate measures, including limiting access, in line with section 9 (Termination).

Ubiqo is an early-stage product, currently in pilot. We work to keep the Service available and reliable, but we want to be clear about its limits.

• We do not guarantee any particular level of availability and we do not offer a service level agreement (SLA) today.
• Features may change, evolve, or be discontinued. When a change is material to your operation, we will give you reasonable prior notice by email or inside the application.
• We may perform scheduled maintenance and, in urgent cases, unscheduled maintenance to protect security or data integrity.
• The Service depends on third-party infrastructure providers. An outage on their side may affect the availability of the Service.

The mobile app includes a local queue that lets you capture movements while offline and sync them once connectivity returns. That queue is an operational aid, not a replacement for a stable connection: data is only considered recorded once the server confirms it.

The Service is free today during the pilot phase. We do not charge subscription or usage fees at this time.

We may introduce paid plans in the future. If we do, we will tell you with reasonable prior notice by email or inside the application, setting out the prices, the scope of each plan, and the date from which they would apply.

We will not charge you any amount without your prior consent. If you do not accept the commercial terms we propose, you may stop using the Service under section 9 (Termination), with no charge for the free period already used.

The processing of personal data is governed by our Privacy Policy, available at /privacy, which forms an integral part of these Terms.

There we explain what data we collect (account data, memberships and roles, the Organization's operational content, technical logs, and invitation emails), where it is processed and stored (cloud infrastructure located in the United States), which providers are involved, and how you can exercise your rights under the data protection laws applicable in your country.

To restate our commitments: we do not sell personal data, we do not show advertising, and we do not use our customers' content to train artificial intelligence models.

Termination by you

You may stop using the Service at any time and request deletion of your account by writing to victorjmanrique@gmail.com. If you are a member of an Organization, deleting your individual account does not delete the Organization's Operational Content, which stays under the Organization's control.

Termination by us

We may suspend or terminate access to the Service if you or your Organization breach these Terms, if the use puts security, data integrity, or availability for other organizations at risk, or if applicable law requires us to. Where it is reasonable and there is no immediate risk, we will notify you first and give you a chance to fix the situation.

Effects of termination

• Your license to use the Service ends, along with access to the web application, the API, and the mobile app.
• On the Organization's request, and for a reasonable period after termination, we will provide an export of your Operational Content in a commonly used format.
• After that period, we may permanently delete the Operational Content, except where we must retain it under a legal obligation.
• Sections that by their nature should survive termination remain in force, including sections 4, 11, 12, 13, 16, and 17.

Ubiqo is in a pilot phase and some features are offered as beta or preview. These features may be incomplete, behave unexpectedly, change without notice, or stop being available.

In a pilot phase, data loss or inconsistency can also happen as a result of bugs, migrations, or changes to the data model. Please use professional judgment for critical operations: keep backups of your essential business information and verify results before making decisions with financial or legal impact.

If you notice unexpected behavior, we appreciate a report. At this stage, reports from users are the fastest path to a fix.

The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance, or absolute security.

With respect to operational data in particular:

• Information about inventory, locations, movements, shipments, and orders reflects only what your Organization records in the Service.
• Ubiqo does not verify the physical existence, condition, quantity, or value of assets, and does not guarantee the accuracy of the data your Organization captures.
• Differences between physical inventory and recorded inventory are the responsibility of the Organization and its internal processes.
• The Service does not constitute accounting, tax, customs, or legal advice.

Some jurisdictions do not allow the exclusion of certain warranties. In that case, the exclusions above apply only to the extent that jurisdiction permits.

To the maximum extent permitted by applicable law, Ubiqo will not be liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, lost revenue, lost business opportunities, loss of goodwill, or loss or corruption of data, even if we were advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of these Terms or your use of the Service will not exceed the greater of: (a) one hundred United States dollars (USD 100), or (b) the amounts actually paid by you or your Organization to Ubiqo for the Service during the twelve (12) months preceding the event that gave rise to the claim. Since the Service is free today, that second amount may be zero.

These limitations apply regardless of the basis of the claim, whether contractual, tort-based, or otherwise. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory applicable law, including liability arising from willful misconduct or gross negligence.

Your Organization agrees to hold Ubiqo and the people who operate the Service harmless from claims, demands, penalties, losses, damages, costs, and reasonable expenses (including attorneys' fees) arising from:

• Use of the Service in breach of these Terms or of applicable law.
• Operational Content uploaded by the Organization or its members, including photos, documents, and third-party data.
• Third-party claims for infringement of intellectual property, confidentiality, or data protection rights related to that content.
• Failure to meet the obligations that fall on the Organization in its capacity as data controller.

We will notify you of any claim covered by this section with reasonable promptness and will cooperate in its defense at the Organization's cost.

The Service relies on third-party providers and, once the mobile app is published, will be distributed through app stores. Each of them has its own terms and policies, which you accept separately when you use them.

• Mobile distribution: once the Ubiqo app is available on Apple App Store and Google Play, downloading, installing, and updating it will also be governed by those stores' terms.
• Infrastructure and service providers: cloud database (for example, Neon, PostgreSQL, in the United States), web hosting and file storage (for example, Vercel, including Vercel Blob for photos and documents), API hosting (for example, Railway or Render), transactional email (for example, Resend), and mobile build and update services (for example, Expo and EAS).
• Transactional emails from the Service are sent from notificaciones@ubiqo.app.

We do not control how these third parties operate and we are not responsible for their acts, omissions, outages, or changes in terms. We may replace one provider with an equivalent one when that is needed to operate the Service.

We care a lot about your opinion of the product. If you send us comments, ideas, suggestions, bug reports, or feature requests ("Feedback"), we may use them freely to improve the Service, without restriction, without any confidentiality obligation, and without payment, attribution, or compensation of any kind to you.

Feedback is not confidential information of your Organization. Please do not include personal data or trade secrets in it that you do not wish to share.

Ubiqo serves customers across Latin America, so these Terms are not anchored to a single country.

First, let us talk

Before starting any formal action, the parties agree to try to resolve the dispute in good faith through direct negotiation. The interested party will send a written notice describing the problem and the expected resolution (for Ubiqo, to victorjmanrique@gmail.com), and the parties will have thirty (30) calendar days from that notice to reach an agreement.

If negotiation does not work

If the dispute remains after that period, it will be submitted to the competent courts of the domicile of the user or of their Organization, and it will be governed by the law applicable in that domicile. Where a mandatory consumer protection, data protection, or public policy rule of your country sets a different forum or governing law, that rule prevails.

These Terms contain no mandatory arbitration clause and no class action waiver. Nothing in this section limits your right to approach the competent administrative authority in your country, in particular on personal data protection matters.

Entire agreement

These Terms, together with the Privacy Policy, are the entire agreement between you, your Organization, and Ubiqo regarding the Service, and they replace any earlier communication or agreement on the same subject.

Severability

If any provision of these Terms is held invalid or unenforceable, it will be interpreted as closely as the law allows to the original intent, and the remaining provisions will stay in full force.

No waiver

Our failure to exercise a right or to require performance of an obligation at any given time is not a waiver of our right to do so later.

Assignment

You may not assign these Terms or the rights under them without our prior written consent. Ubiqo may assign them, in whole or in part, in connection with a merger, an acquisition, a reorganization, the incorporation of a legal entity to operate the Service, or a sale of assets, and will inform you if that happens.

Language

The Spanish version of these Terms is the official version. Any translation, including this English version, is provided for convenience only. In case of conflict between versions, the Spanish text prevails.

The Service evolves and these Terms may change with it. When we update them, we will change the last updated date shown at the top of the document.

If a change is material, meaning it meaningfully affects your rights or obligations, we will notify you with reasonable prior notice by email to the address associated with your account or through a notice inside the application.

Continued use of the Service after the changes take effect constitutes your acceptance. If you do not agree with the new version, you may stop using the Service and request deletion of your account under section 9 (Termination).

For any question about these Terms, about privacy, or about the Service, write to us at victorjmanrique@gmail.com. It is our only monitored inbox today and we reply within a reasonable time.

Automated emails from the Service, such as invitations and notifications, are sent from notificaciones@ubiqo.app, an address that does not receive replies.

Effective date: August 2, 2026. Last updated: August 2, 2026.